Daily digests rank by credibility by default and most clients don't know this will exclude social items from the report. This is because the ranking acually works as a filter as well and credibility is a news-only metric.
It's easily missed and there's no warning for this. Even if your search doesn't have news, credibility is the default for your report.
My suggestion:
Rank by 'Time/Date' by default
Don't filter out media types based on the ranking selected. Alternatively, flag a warning when the user selects any metrics which excludes any content (social-only metrics
Guest
Client feedback on this feature:
Thanks so much, that’s helpful. My only feedback is that it would be great if this was a field that couldn’t be missed, that it had a * as well.
Bec Harris
Senior Social Media Officer (Customer)
Policy, Strategy & Governance
Department of Customer Service